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Customer Engagement Manager (Key Account Manager)




Chemistry & Pharmacy

Type of work


Job description

As a Customer Engagement Manager, you will play a pivotal role in managing regional key accounts and ambulatory practices to drive successful brand performance. If you are a strategic thinker with a strong background in consultative selling and relationship management, we invite you to apply.

• Develop and execute an effective strategy plan for collaboration with key accounts, ensuring alignment with brand objectives.
• Integrate promotional and educational activities and services to secure and maintain account support.
• Demonstrate deep knowledge of the technical and medical aspects of our brand, using consultative approaches and effective relationship management techniques.
• Establish yourself as an expert on our products, therapeutics, and competitive landscape within the assigned accounts.
• Work collaboratively with the Field Marketing Manager for the Hospital Therapy Area, providing input on brand marketing strategies, budgeting, and tactical planning.
• Develop and manage critical relationships with key specialists in assigned key accounts, as well as target selected ambulatory specialists within a specified geographic area.
• Adhere strictly to internal and external regulations, acts, and procedures, including the Employee Handbook, Code of Conduct, Corporate Citizenship, and local industry code.
• Ensure proper and compliant reporting of adverse events and adhere to GxP quality requirements applicable to your area of responsibility.
• Track promotion reports and assess results against targets.
• Monitor and evaluate performance of promotional activities.
• Develop and maintain complete and accurate Key Centers/Accounts Plans.
• Achieve target coverage and frequency of visits to key doctors, ensuring productive engagement.
• Continuously enhance therapy and product knowledge through evaluations and progress assessments.
• Maintain a high level of job performance, as measured through appraisals and management feedback.
• Drive productivity within the SciOps department, contributing to the improvement of processes.
• Ensure timely and budget-compliant delivery of all SciOps activities.

Employer's requirements

• Master's degree / University degree in pharmacy, medicine, biosciences, or related field. • Minimum of 3 years of experience, preferably in the pharmaceutical industry. • Fluent in spoken and written English. • Proven track record in the pharmaceutical industry, demonstrating strong sales performance. • Results-oriented mindset with a focus on achieving targets. • Familiarity with regulatory requirements and compliance in the pharmaceutical industry. • Excellent communication, interpersonal, and influencing skills. • Ability to work collaboratively in a dynamic environment and adapt to changing priorities. • Strong business acumen and critical thinking. • Demonstrated integrity and adherence to ethical standards. • Basic knowledge of MS Office. Candidate’s profile: • A team player who communicates well with team members, partners, and clients. • A person who is not perfect but has great time management skills, does not like to be late and is a self-driven worker. • A person who will give us ideas and suggestions and loves his/her job.

Benefits of work

• An indefinite contract with a trial period. • An opportunity to work in an innovative company known worldwide. • A company car, mobile phone, and laptop. • Possibility of education and great leadership.

Company description

Our client, Novartis, is one of the leading global medicines companies. They use innovative science and digital technologies to create transformative treatments in areas of great medical need. In their quest to find new medicines, they consistently rank among the world’s top companies investing in research and development. Their products reach nearly 1 billion people globally and they are finding innovative ways to expand access to their latest treatments. If you are passionate about improving patient access and outcomes and possess the required qualifications, we invite you to join their team in the position of Customer Engagement Manager. Help them shape the future of healthcare and make a difference in patients' lives. Please send us your CV via the application link.

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