Job description
- Make a real impact on customer experience and contribute to improving the client’s product
- Identify and address members’ needs, helping them get the most out of the platform
- Respond to emails from members worldwide, resolving inquiries related to cancellations, refunds, and other requests
- Assist members in finding their ideal exchange and ensure the best possible holiday experience
- Participate in internal projects and initiatives that drive innovation and service excellence
Employer's requirements
We are seeking motivated and service-oriented professionals with:
- Fluency in English and proficiency in at least one additional language: German, French, Italian, Dutch or Spanish
- Previous experience in customer service roles is an advantage
- Strong communication and listening skills with a customer-focused mindset
- The ability to thrive in an international and team-oriented environment
- Adaptability and comfort working in a fast-paced setting
- High level of accuracy, organization, and reliability
- Proactivity, initiative, and the ability to work independently
- Familiarity with support/CRM tools (e.g., Zendesk) is an advantage
Benefits of work
- Permanent employment contract with a 3-month probation period
- Full-time position organized in rotating shifts (5 working days a week)
- Structured onboarding process with Team Leader and colleagues
- Free access to the HomeExchange platform with free guest points
- Yearly performance bonus
- The opportunity to work in a dynamic, international, and collaborative environment
Company description
Our client is a global home exchange platform connecting members worldwide.
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