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Event and Training Coordinator (m/f)

Objavljeno
2024-05-03
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Location

Zagreb

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Category

Administracija

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Type of work

Full-time

Job description

A DAY IN A LIFE:
As an Event & Training Coordinator, you will organize events for the operating units within their commercial organization. To do so, you will work closely with all their local teams to provide high-quality standard support services to their customers and Medtronic salesforce by demonstrating a good understanding of Medtronic therapies, businesses, processes, and policies with the ability to monitor information flows as well as resolving standard issues.
You will ensure excellent service levels and pro-activeness, while carefully balancing these interests with efficiency, costs, quality, and compliance objectives.
• F2F Event Support 10%
• Virtual Event Support
• Learning and Compliance Processing & Reporting
• Sales Force Data Cleansing
• CVENT Processing & Reporting
• BCS/Compliance Audit & Reporting
• Health Care Professional Services
• Tableau Reporting

LEARNING SUPPORT COORDINATION:
• Manage cleaning and updating data in SalesForce when event-related
• Manage access and participants to learning programs and campaigns
• Monitor and follow up on Health Care Professional (HCP) learning programs
• Manage HCP communication regarding requests for training exemption and learning paths
• Coordinate with Sales Representatives where needed
• Manage support for the Learning journey e.g., monitor progress, discuss options, etc.
• Analyze feedback and success metrics
• Provide first-line of support to customers and coordinate with specialized support if needed (i.e. IT support, product support, Training & Education, Sales)

EVENT MANAGEMENT SUPPORT AND COORDINATION:
• Coordinate and initiate internal & external Events and Trainings
• Manage Meeting Requests through Cvent
• Reviewing the budget and selecting event vendors
• Manage event invitation communication with HCPs, as well as regarding travel proposals
• Manage and prepare events, including event materials
• Manage all processing & compliance related to HCP/HCO services & contracts
• Setup venue and assist at venue where needed including check-in participants
• Distribution of surveys, capture and review feedback from participants, and follow-up
• Manage participant invoicing and payment
• Manage reviews of compliance documents and records to authorities (where applicable)
• Preparation of Agreements with HCP’s (MSA, WO, CL, HL) and Hospitals
• CVENT Reporting
• Tableau Reporting

Employer's requirements

• A University degree • Excellent English and Croatian language skills - both written and spoken • Excellent organizational skills and attention to detail • Time-management skills and the ability to work under pressure • Ability to work in a fast-paced environment, with multiple and changing priorities while maintaining a strong focus on execution and results • Problem-solving skills and diplomacy • Teamwork and negotiation skills • Flexible and adaptable approach • Well-informed about or proficient in the use of modern technology • Essential business system software knowledge/skills including Microsoft Office, Outlook

Benefits of work

• A definite period contract (valid until the end of 2025, due to increased workload) • A competitive salary and benefits package for employees • Flexible working environment • Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab

Company description

Our client, Medtronic, is a $27.8b company with 85,000+ employees in more than 160 countries. They are working to improve how healthcare addresses the needs of more people, in more ways and more places worldwide. This is the ideal opportunity to join their team and be a part of their commitment to the health of others.

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