Event and Training Coordinator (m/f)

Job description

A DAY IN A LIFE:
As an Event & Training Coordinator, you will organize events for the operating units within their commercial organization. To do so, you will work closely with all their local teams to provide high-quality standard support services to their customers and Medtronic salesforce by demonstrating a good understanding of Medtronic therapies, businesses, processes, and policies with the ability to monitor information flows as well as resolving standard issues.
You will ensure excellent service levels and pro-activeness, while carefully balancing these interests with efficiency, costs, quality, and compliance objectives.
• F2F Event Support 10%
• Virtual Event Support
• Learning and Compliance Processing & Reporting
• Sales Force Data Cleansing
• CVENT Processing & Reporting
• BCS/Compliance Audit & Reporting
• Health Care Professional Services
• Tableau Reporting

LEARNING SUPPORT COORDINATION:
• Manage cleaning and updating data in SalesForce when event-related
• Manage access and participants to learning programs and campaigns
• Monitor and follow up on Health Care Professional (HCP) learning programs
• Manage HCP communication regarding requests for training exemption and learning paths
• Coordinate with Sales Representatives where needed
• Manage support for the Learning journey e.g., monitor progress, discuss options, etc.
• Analyze feedback and success metrics
• Provide first-line of support to customers and coordinate with specialized support if needed (i.e. IT support, product support, Training & Education, Sales)

EVENT MANAGEMENT SUPPORT AND COORDINATION:
• Coordinate and initiate internal & external Events and Trainings
• Manage Meeting Requests through Cvent
• Reviewing the budget and selecting event vendors
• Manage event invitation communication with HCPs, as well as regarding travel proposals
• Manage and prepare events, including event materials
• Manage all processing & compliance related to HCP/HCO services & contracts
• Setup venue and assist at venue where needed including check-in participants
• Distribution of surveys, capture and review feedback from participants, and follow-up
• Manage participant invoicing and payment
• Manage reviews of compliance documents and records to authorities (where applicable)
• Preparation of Agreements with HCP’s (MSA, WO, CL, HL) and Hospitals
• CVENT Reporting
• Tableau Reporting

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Benefits of work

Company description