Job description
You are not just in "customer service". You will be the first point of contact and technical contact person for our customers.
• Technical Support: You will be responsible for 1st level support (ServiceNow & Live Chat) and support our B2B and B2C customers with technical questions in a reliable and solution-oriented manner
• Error Analysis & Troubleshooting: With the help of our digital diagnostic tools, you can analyze error patterns in e-bike components
• Customer Support: Whether dealer or end customer, you will ensure a high level of customer satisfaction through competent advice via telephone and e-mail
• Quality feedback: You are the ear to the market. Your feedback from the cases flows directly into our development and QA to continuously improve our products
• Knowledge management: You document solutions and actively help to expand our internal knowledge database
Employer's requirements
We value motivation and attitude. Experience can be learned, but enthusiasm for technology cannot.
• Technical understanding: You have a basic technical education or a comparable qualification and are interested in topics such as e-bikes, IoT or consumer electronics
• Language skills: Since German is our main market, you have a good command of the language, both written and spoken (level B2/C1) - English and French are an advantage
• Digital literacy: Dealing with ticketing systems (e.g. ServiceNow), MS Office and other tools is part of everyday life for you
• Way of working & personality: You work in a structured way, keep an overview even in stressful phases and enjoy working in a team. You value good service - solutions instead of excuses are a matter of course for you
Benefits of work
• A young, dynamic team with flat hierarchies and a "first-name culture". We work collegially and on an equal footing
• You are working on a product that changes mobility in the long term
• We grow and you grow with us. We encourage initiative and out-of-the-box thinking
• Attractive employment conditions in Croatia, modern equipment and the flexibility you need
• Hardware and software will be provided for you
• After training, you can benefit from generous home office
• The opportunity to contribute ideas
• We support language and technical training
• Permanent position with a regular income and flexible working hours
Company description
Our client, Rotax Bike Technology AG, is the innovative manufacturer of the FIT technology platform, which enables all components for the tailor-made system integration of the best e-bike components. In addition to the specially developed components, Rotax Bike Technology AG offers an all-round service and acts as an interface between e-bike manufacturers and specialist retailers. Technically sophisticated tools and products that make everyday life easier for pioneering e-mobility.
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