Lugera is a global leader in providing HR services.
For our client,
Uber, a global technology company that connects millions of people with mobility and delivery services worldwide, we are looking for a:
Fleet Account Management Specialist Location: Zagreb, Croatia
About the Role The EMEA mobility business is building a Fleet Account Management team with the main objective of helping Fleets grow and boost their efficiencies on the platform.
We are looking for a self-motivated, autonomous, and well-organized Fleet Account Management Specialist to join the team to support Operations with a focus on growth and expansions in the operated markets.
As a Fleet Account Manager, you will be responsible for managing and developing relationships with assigned Fleet Partners, supporting their growth and helping them optimize their performance on the platform. You will work closely with Fleet Partners and collaborate with various internal teams, including Operations and Customer Support.
What You Will Do: - Maintain frequent communication via different channels with the assigned Accounts (Fleets), prepare comprehensive data analysis using available tools and offer personalized recommendations, aiming for business optimization and Fleets growth
- Solve fleet partner requests and escalations in a timely manner and follow up on recommendations being implemented
- Support in creating processes in order to optimize the acquiring and engagement of our partners
- Expand our fleet partner relationships in your area and acquire new cooperation partners
- Maintain subject matter expertise in assigned areas - Fleet Management & Support by sharing learnings and insights and offering recommendations
- Collaborate with different teams and key stakeholders in Uber (Operations, Customer Support etc)
What We Are Looking For: - Previous experience in sales, B2B or key account management required (ideally) or customer-facing role experience
- Fluent in English and Croatian
- Strong communication and interpersonal skills with the ability to adapt your approach to different internal and external stakeholders
- Solid analytical skills with strong attention to detail and the ability to turn data into actionable insights
- Strong organizational and prioritization skills, with the ability to manage multiple tasks efficiently
- Critical thinking and strong problem-solving skills
- Ability to work independently while collaborating effectively with cross-functional teams
- Excellent interpersonal skills and ability to establish trust with internal/external stakeholders (Fleet Partners, Ops and CommOps)
What We Offer: - Monday to Friday, 9:00 AM – 5:00 PM
- One-year contract through Lugera
- Hybrid work model
- Opportunity to work in an international and dynamic environment
- Lunch provided at the office
Uber welcomes people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
If you find yourself fitting the description provided, send us your CV in English. 
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